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Customer Testimonials

Cuddledown has loyal customers. Sometimes they just can't keep it to themselves. Here are a few of our favorite letters we've received from satisfied customers. If you'd like to send us your thoughts on the Cuddledown Experience, drop us a line.

"Sleep...at last!"

Dear Mr. Bradley:

This is in reference to my new Cuddledown comforter (Primary/Level 1/King). I bought it to replace a 17-year-old goose down comforter from another manufacturer, which had become the site of a "pet accident." Though my old comforter was washable, I decided it was time for a new one. I had recently read about your Primary comforter in Real Simple magazine, and heeded the writer's tip to buy the king size, even though I have a queen-size bed.

For 18 years, I have worked at night as a newspaper editor, not going to bed until 3:30 a.m. or later I have rarely slept through the night, and average a total of only six hours per night (including my nights off, when I try to go to sleep earlier). I eventually chalked it up to my unusual schedule, and grudgingly learned to live with sleep deprivation and all its accompanying unpleasant symptoms.

Until I bought your comforter.

For the last 10 days, I have slept better than I can remember — eight solid hours on work nights, 10 (or more!) on my nights off. At first, I thought the comforter was too hot, too heavy. After two nights, I was ready to send it back in exchange for the summer weight, but my husband, who loved it right away, urged me to hold off.

Thank you for giving me my sleep back!

Sincerely,
K.King
Columbus, NJ

"American friends, when they came to stay, kindly brought, as a present..."

...two pairs of Cuddledown Jersey knit twin sheets and matching pillowcases in the blue floral pattern.

We much admired these very comfortable and warm sheets which might have been made with our 13th century house in Salisbury Cathedral Close in mind. It is very difficult to completely draught proof a medieval house and the Cuddledown sheets made our guests feel cozy.

However, whilst we were away this fall, we had an uninvited guest. A squirrel had somehow managed to find his way through the eaves of our house and attempted to bury walnuts from a neighbour's tree in the choice position in two separate rooms - the beds made up with the Cuddledown sheets. What better place for hibernation! Unfortunately in the attempts to make a hole to bury the nuts in the two beds, the squirrel chose to scratch away at the gap between the pillow cases, the fitted sheet and the turned back top sheet. This resulted in a line of tears across both sheets and both pillow cases on both beds. So now we have four Cuddledown Jersey sheets and four pillow cases with holes across the width of the sheets and pillow cases.

We thought you may be interested in this sad occurrence — we deplore the loss of our Cuddledown sheets. We have yet to confess the sad fate of their present to our friends from Rochester, NY! It does not look as if repair is possible, unless you can offer any suggestions. We have blocked all potential squirrel entry points but are conducting a daily squirrel-watch in case they come back for the nuts.

M. Downing
England

"I am so glad I found your site."

I had just made my first purchase from Cuddledown. I purchased a chenille robe. I wanted to let you know how pleased I am with it. I love it and will enjoy it for years to come.

I will continue to check in by web or catalog for further great products. I am so glad I found your site.

Again, thank you for great service and lovely products.

K. Moor

"You have a very, very, very happy customer!"

I received my cotton mattress set and bedframe with very nice service.

It is the best mattress I ever had - so cool, breathable, firm - just wonderful. Also it is the best sleep I ever had - it took me two alarm clocks to wake me for jury duty!

Again, thank you very much!

G. Denk
Schaumberg, IL

"I buy almost all of my bedding from your magazine, thanks to my mom who turned me on to your magazine."

But have never written a letter even though I love everything. Especially my quilt and sham set that coordinates perfectly with the Italian blue floral sheets and duvet cover that I bought a year before.

What I am writing about though is the Chiropractic pillow. I just got it the day before yesterday and I LOVE it. My neck has hurt every day for the past three weeks and then I got this pillow. I can sleep on my side or on my back and it is still comfortable. I wake up, having slept like a baby, and my neck has no pain. YAY! So, testimonial to a great pillow.

Keep up the great work. I think a new pet bed for my store is next for my Black Lab. She needs to be comfortable as well as a little stylish. Thanks again.

K. Tuomey
San Francisco, CA

"My wife and I live in Saranac Lake, NY, which is often in the weather as the coldest spot in the US."

We were used to sleeping under two quilts, a heavy blanket, and a hot water bottle when we spotted your Synthetic Down Comforter and ordered the Queen Polar Level 3. It was so light, we put it on, using the above warming proceedure as well. It was too hot. Took off the blanket. Still too hot. Took off one of the quilts. Still too hot. Took off the other quilt and the hot water bottle. Still too hot.

Pleasantly surprised at the lightness and warmth of the Perma-loft, we "cuddled-down" to find it still too hot! Then we kept lowering the temperature of the room 2 degrees at a time, from 60 degrees until we were at 54 degrees, at which we were comfortable.

We find your amazing, delightful Synthetic Comforter delightfully large for a Queen, beautifully light, magically attractive in every way! Thanks for inventing it!

M & M Bernstein
Saranac Lake, NY

"My husband and I recently took a chance and purchased the king Palazzo bedding set from the catalog."

I just wanted you to know how pleased we were with the quality of the items we received. I was a little leery of spending a large amount of money on something I had only seen online and in a catalog. However, the seams are strong and the fabric is soft and beautiful. Your customer service dept. is prompt, friendly, and a pleasure to work with. I just wanted to write and say thank you for such a positive purchasing experience. In a time where few companies take pride in their products, Cuddledown obviously does and it shows. I will be recommending you to friends. Thanks!

A & R Sumrall
Brandon, MS

"I never knew what 'a good night's sleep' meant until I purchased your Super Featherbed."

It is wonderful! I truly feel you should mention the depth when you show the dimensions. I could not believe it when it measured 7 inches deep. I also wanted to mention that I suffered from a lot of pain in my neck and shoulders. NOT ANYMORE!

Thank you so much for carrying the ULTIMATE featherbed.

S. Burns
Springfield, MA

"Just wanted to let you know how happy I am with the service I received during my search for the perfect comforter."

When I couldn't make heads or tails out of the How to Buy the Perfect Comforter section in your catalog, I emailed the company for assistance. I was almost immediately answered by one of your customer service representatives, who very patiently answered my questions, gave me her suggestion based on my information but cautiously agreed that perhaps I would be happier with a different level. After several e-mails back and forth, I again looked at your catalog, reread the suggestions and took the plunge with an All-Seasons Comforter, confident that if it wasn't warm enough I could always add another blanket.

I am happy to say that I am delighted with the quality and warmth of the All-Seasons Comforter and have yet to throw on another blanket. In fact I can't wait until my spare bedroom is completed as I will certainly order a comforter for my guest room.

Thank you again for a wonderful product and supportive staff. That's the way a company should be run.

Respectfully,
R. Howe, NJ

"Last week I received an email from Cuddledown..."

I just wanted to write a note to let you know how thrilled I am with the products that I received in yesterday's mail.

First of all, I ordered them only last Wednesday, and they arrived yesterday. I had been looking for about a year for comforter covers for our guest room, and much to my dismay had found nothing I was even interested in trying. Last week, I received an e-mail from Cuddledown and happened to browse through the comforter cover section. I found exactly what I wanted, on sale, and have washed and placed them on the beds already.

The room looks wonderful. The product is made in Germany, and the look and feel is luxurious. My experience with Cuddledown has been a very positive one, and one that I will share with many of my friends.

Thank you!
P. Meiller

"We buy all our sheets from Cuddledown of Maine - 340 count all cotton sateen."

They wear like iron and we've never had a problem getting stains out of them. I line dry them and on a breezy day they're virtually wrinkle free (I iron the pillowcases and sheet headers). I have sheets that we've been using for 2.5 years, with probably 300 washings with no problems. They're very soft and we get lots of compliments on our sheeting. Cuddledown has an Innkeepers section and you can get many items at a reasonable discount.

Laura E. Dalton
Victoria Gardens Bed & Breakfast
1461 State Route BB
West Plains, MO 65775
(417) 256-3268
www.victoria-gardens.com

 
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